Returns Terms and Conditions

1.0 General

All repairs returned are required to have a completed web Returns form submitted via the Hycontrol website, and an order acknowledgement received from Hycontrol, prior to shipment. A printed copy of this acknowledgement must be included in the returned package, with the reference number (beginning SAP) clearly marked on the outside of the box.

A PO number is required to process the return on arrival at Hycontrol base: Orchard Street, Redditch, Worcestershire, B98 7DP. This Purchase Order (PO) number is provided for the investigation of goods.

The minimum investigation charge applies per unit.

On completion of a repair the customer will receive confirmed results and confirmation of shipment.

1.1 Costings

1.2 Minimum charge for investigation is £200 per unit. Any extra costs for repairs will be agreed with the customer prior to undertaking.

2.0 Warranty Repair
All products come with a standard 12 month return to Base Warranty.
This warranty comes into effect on receipt of purchase confirmed on your Order Acknowledgement.

2.1 If a unit under warranty is returned and not found to be faulty then the minimum investigation and return delivery charge will apply.
2.2 If this unit has been tampered with then the warranty becomes invalid and the minimum investigation, repair and return delivery charge will apply. (A replacement unit will not be supplied free of charge in the event of a complete unit failure)
2.3 If there is evidence of the unit being mistreated during use then the minimum investigation, repair and return charge will apply. (A replacement unit will not be supplied free of charge in the event of a complete unit failure)
2.4 Supplied goods that have not been installed in the 12 month period are not covered under warranty upon installation.

3.0 Non Warranty Repair
The 12 month warranty has now expired on this unit and is no longer covered in the event of failure.

3.1 Worn units will only be accepted in a clean and oil free condition with a completed Appendix 2 certificate signed and included in the packaging.
3.2 If the unit(s) is found not to be faulty then the minimum investigation fee will be charged along with our standard charge for return delivery on the PO provided in acceptance with signed returns form.
3.3 If the unit can be repaired the customer will be notified for to clarify our next steps.
3.4 The customer is then given two weeks to respond with decision. If no decision is made Hycontrol will return the unit unrepaired to the customer at the customers expense.
3.5 If unit has been deemed Beyond Economical repair the customer will be notified and given the option to purchase a new unit or have the failed unit returned (the minimum investigation fee will apply).

4.0 Goods B.E.R.

4.1 If a unit has been deemed Beyond Economical Repair the minimum investigation fee will apply.
4.2 If the customer confirms a new unit would like to be purchased, a quotation will be sent to the customer.
4.3. If the quotation is accepted within 30days then the minimum investigation fee will be waived/credited back to the customer dependant on way of original payment.
4.4 If no unit has been purchased within the 30 days of quotation and no contact has been made by the customer then the unit will be disposed of.

Payment Terms

Payment shall be made Nett 30 days from Invoice unless otherwise agreed in writing by Hycontrol Limited.

Note: All new customers first order payment will be required via Pro-forma Invoice, unless agreed in writing by Hycontrol Ltd. Bank Details - Sort Code: 40-11-18 Account Number: 01332104 (IBAN: GB66 MIDL 4011 1801 3321 04, BIC: MIDLGB2102K)

Delivery

Carriage and packing is at an additional cost.

Delivery times quoted for despatch are to be treated as estimates only and we shall not be liable for failure to despatch within such time, unless specifically agreed. The estimated delivery times are based on receipt of a technically and commercially clarified order and any advance payment.