Returns Terms and Conditions

1.0 General

All repairs returned are required to have a completed web Returns form submitted via the Hycontrol website and an order acknowledgement received from Hycontrol before shipment. In addition, a printed copy of this acknowledgement must be included in the returned package, with the reference number (beginning SAP) clearly marked on the outside of the box.

A PO number is required to process the return on arrival at Hycontrol base: Orchard Street, Redditch, Worcestershire, B98 7DP. In addition, this Purchase Order (P.O.) number is provided for goods investigation.

The minimum investigation charge applies per unit.

Upon completion of a repair, the customer will receive confirmed results and shipment confirmation.

1.1 Costings

1.2 Minimum charge for 2 hour investigation is £270 per unit, this includes labour, £25 worth of parts, administration and return carriage fees. Any extra costs for repairs will be agreed upon with the customer before undertaking.

2.0 Warranty Repair
All products come with a standard 12-month Return To Base warranty.
This warranty comes into effect on receipt of purchase confirmed on your Order Acknowledgement.

2.1 If a unit under warranty is returned and not found faulty, then the minimum investigation will still apply.
2.2 If this unit has been tampered with, the warranty becomes invalid, and the minimum investigation, repair and return delivery charge will apply. (A replacement unit will not be supplied free of charge in the event of a complete unit failure).
2.3 If there is evidence of the unit having been mistreated during use, then the minimum investigation and repair charge will apply. (A replacement unit will not be supplied free of charge in the event of a complete unit failure)
2.4 Supplied goods not installed in the 12-month period are not covered under warranty upon installation.

3.0 Non Warranty Repair
The 12-month warranty has now expired on this unit and is no longer covered in the event of failure.

3.1 Hycontrol will only accept worn units in a clean and non-hazardous state with a completed online enquiry form.
3.2 If the unit(s) is found not to be faulty, then Hycontrol will charge the minimum investigation fee and our standard charge for return delivery on the P.O. provided in acceptance with a signed returns form.
3.3 If Hycontrol can repair the unit, the customer will be notified to clarify our next steps. Costs are £95 per hour labour plus any additional parts over and above the initial £25.
3.4 The customer is given two weeks to respond with a decision. If no decision is made, Hycontrol will return the unit unrepaired and invoice the investigation fee to the customer.
3.4 The customer is then given two weeks to respond with a decision. If no decision is made, Hycontrol will return the unit unrepaired to the customer at the customer's expense.
3.5 If the unit has been deemed Beyond Economical Repair, the customer will be notified and given the option to purchase a new unit or have the failed unit returned (the minimum investigation fee will apply).

4.0 Goods B.E.R.

4.1 The minimum investigation fee will apply if a unit is deemed Beyond Economical Repair.
4.2 If the customer confirms a new unit would like to be purchased, Hycontrol will send a quotation to the customer.
4.3. If the quotation is accepted within 30 days, Hycontrol will waive or credit the minimum investigation fee, depending on the original payment method.
4.4 The unit will be disposed of if no replacement has been purchased within 30 days of quotation and the customer has made no contact.

Payment Terms

Payment shall be as defined on the original order unless otherwise agreed in writing by Hycontrol Limited.

Note: All new customers' first order payment will be required via Proforma Invoice unless agreed in writing by Hycontrol Ltd. Bank Details - Sort Code: 40-11-18 Account Number: 01332104 (IBAN: GB66 MIDL 4011 1801 3321 04, B.I.C.: MIDLGB2102K)


Carriage and packing are included in the investigation cost.

Delivery times quoted for despatch are to be treated as estimates only, and we shall not be liable for failure to despatch within such time unless expressly agreed. The estimated delivery times are based on receipt of a technically and commercially clarified order and any advance payment.