Terms and Conditions


Acceptance of an offer from Hycontrol Limited includes the acceptance of the following conditions of sale. All quotations are made and all orders accepted subject to the following terms and conditions, and Hycontrol Limited conditions which are detailed on the reverse of each order. No other addition thereto or variation therein shall be made unless agreed in writing by the parties.

Any waiver(s) of one or more if these conditions does not constitute a permanent waiver of these conditions as a whole. If a written order purports to incorporate any conditions it is specifically agreed that such of your conditions which are or may be at variance with Hycontrol's are only for your internal purposes and that Hycontrol's conditions shall prevail between the two parties.

Price Basis

All prices are nett ex works and in GBP unless otherwise stated and exclude Value Added Tax.

Payment Terms

Payment shall be made Nett 30 days from Invoice unless otherwise agreed in writing by Hycontrol Limited.

Note: All new customers first order payment will be required via Proforma Invoice, unless agreed in writing by Hycontrol Ltd. Bank details are available as required.


All quotations issued are valid for a period of 30 days unless previously withdrawn in writing within this period. Our representations do not constitute part of our offer and liability for them is excluded. Except where referred to specifically, product descriptions are intended only to present a general idea of goods and we reserve the right to deliver goods of a modified design if we consider that we can make improvement without expense to you.

Acceptance / Contract

Acceptance of our offer must be by written order within 30 days of the date of quotation. The contract between us comes into force upon reciept of your acceptance. We reserve the right to cancel the contract within sixty days therafter if we have not recieved satifactory evidence of creditworthiness or security for payment.


Delivery of non-stock items is usually quoted as 4 - 6 weeks - please speak to a Hycontrol representative when enquiring. Carriage and packing is extra at cost. Delivery times quoted for despatch are to be treated as estimates only and we shall not be liable for failure to despatch within such time, unless specifically agreed. The estimated delivery times are based on receipt of a technically and commercially clarified order and any advance payment. Delivery within the UK is assumed to be a single shipment to a single site.

International customers may be required to arrange collection of goods when ready for despatch. Please consult a representative.


  • Certificate of Conformity - must be specified at point of order and cannot be retrospectively supplied. Price TBA.
  • Materials Certificate - must be specified at point of order and cannot be retrospectively supplied. Price TBA.
  • Certificate of Origin - must be specified at point of order and cannot be retrospectively supplied. Price TBA.
  • ATEX Certificates - must be specified at point of order.


Warranty period is 12 months from the date of delivery except where indicated. Extended warranty packages are available on request. We reserve the right to make technical changes in the offered equipment in the course of development and progress without affecting the performance.


In general if the return is due to a mistake on our part, we would issue a full credit. If not, then a handling charge will apply which is calculated on a case by case basis. Returns will be accepted at the discretion of Hycontrol Limited and must be in the original packaging and in new (unused) condition.


Most manuals are available on our website free of charge. Please consult the download section or use the search function above.

Chemical Compatibility

It is the responsibility of the purchaser to ensure the chemical compatibility of the equipment quoted meets with the process requirements. Hycontrol Limited accepts no liability for incorrectly supplied items due to chemical compatibility or corrosion problems.

ATEX Requirements

It is the responsibility of the purchaser to ensure that the items quoted meet the ATEX requirements of the application and the mounting positions. Hycontrol accepts no liability for incorrectly supplied items due to ATEX requirements.


Leasing options are available (UK Only), for orders over £2000. Leasing enables you to spread your costs, maintain cash in your business and possibly benefit from 100% tax relief on the payments. If you are interested in Leasing please let us know so that we can arrange a detailed quote.


Install, Service, Commission and Site Visit Specific Conditions

Cancellation / Delays

  • In the unfortunate event of the project requiring cancellation or delay the following points will apply.
  • Within 10 days from the due date will mean full invoice payment will be charged plus Hotels if unable to cancel. A replacement or addition to the Purchase Order will be required to complete the work.
  • Outside of 10 days, all equipment items will be invoiced on due date as agreed in original terms and conditions.

On Site Delays / On Hold

  • Should any delays occur during the installation period, which are entirely beyond the control of Hycontrol, including adverse weather conditions, such extra costs and expenses as may be incurred due to such delays will be borne by the buyer.
  • All equipment will be invoiced and payment due as agreed in the terms and conditions.
  • The remaining workload will be assessed and all costs confirmed.


  • Haulage
  • Civil and building work
  • Disconnection and reconnection of existing site electrical wiring to or from any item not agreed in the original contract
  • Commissioning quoted separately

The Pricing of Service Work Assumes:

  • Safe unhindered access throughout the period of the installation.
  • If Engineers are delayed due to production issues or other factors which restrict access during this period and prevents them from working, then we would invoice as set out in Point 1 of the Notes below.


  1. Please note that our service, installation and commissioning engineers reserve the right to stop work if in their opinion working conditions are, or become unsafe. If this was to be the case we would invoice for time used (travelling to site) at £85 per hour with a minimum invoice value of £350.
  2. Please note that supply of scaffolding, lifting platforms and safe operation of the same is the customers responsibility.
  3. Hycontrol limited will provide coveralls, safety headgear, hearing protection and safety footwear. We require prior notification of any special requirements for additional PPE. The customer should advise Hycontrol Limited in advance of all relevant safety requirements.