Service & Technical Support

For many customers we advise a free site survey to help us understand exactly what is required to achive a ‘best engineered’ solution. We will discuss all the facets of the application including accuracy required, problems in the tank, such as stirrers, agitators, aeration, temperature, fill/empty points and what media is being measured. It is only when we have all the information that we can make an informed decision on what is the best way to meet the customers’ needs.

Hycontrol understand level - please use our expertise to help solve your problem.

Our experience shows that many companies do not have the expertise or resources to install the complete level measurement system. This is often overlooked when making the purchasing decision resulting in unneccessary mistakes. Problems such as incorrect process connections, mounting in the wrong position, use of incorrect cable, can be avoided, simply by letting Hycontrol take care of your complete project.

Hycontrol will survey, supply, install, commission and service their complete range of equipment. All Hycontrol engineers, both sales and service, are Safety Passport approved and carry all the relevant qualifications to provide a professional solution from start to finish.

After sales service and support is a key reason why many customers choose Hycontrol. Our team of UK service engineers are able to respond quickly to urgent service requests and our dedicated internal technical support engineers are always on hand to offer free telephone advice.

When working on sites, it is essential that all personnel are familiar with the potential dangers and this is why all Hycontrol engineers are passport safety trained.

Service contracts for checking calibration and confirming safety systems are fully operational are all part of Hycontrol’s day to day activities.

This is often overlooked by many companies and is essential if you want to get the best out of your new level measurement system in the manner it was designed for and maximise the life of the product.

When installing a over-spill safety system it is essential customers are correctly trained in its operation to ensure the long term integrity of the system.

Hycontrol supply training free of charge for any UK installation project carried out. This can be office or site based depending on your requirements.